![]() ![]() ![]() You can use the software installation disk that was shipped with your Dell computer.If you are having trouble with recording, try to uninstall and reinstall the Dell provided recording software. The Dell provided recording software enables your computer to write or burn files to a recordable (R) or rewritable (RW) CD, DVD, or Blu-ray disks. Update or reinstall the Dell provided recording softwareĭell systems that have an optical drive come with a factory installed CD, DVD, or Blu-ray recording software (for example, Cyberlink Power2Go). To learn how to update the BIOS on your Dell computer, see the Dell knowledge base article Dell BIOS Updates. Like operating system and driver revisions, the BIOS update contains feature enhancements or changes that help keep your system software current and compatible with other system modules (hardware, firmware, drivers, and software) as well as providing security updates and increased stability. Install the latest BIOS update on your computerĭell Technologies recommends updating the BIOS as part of your scheduled update cycle. Follow the on-screen instructions to complete integrated automated troubleshooter.If you are prompted to enter an administrator password or provide confirmation, type the password or provide confirmation. Under the Hardware and Sound item, click Configure a device.In the Search box in Control Panel, type troubleshooter, and then click Troubleshooting.In the Run dialog box, type control and then press the Enter key.In Windows 8 (8.1) or 7, follow these steps: Right-click the optical drive name and click Uninstall.įor Windows 10, go to the next step.In the Device Manager window, expand DVD/CD-ROM drives.In the Run dialog box, type devmgmt.msc and then press the Enter key.If the optical drive cannot write or burn disks, try removing the CD, DVD, or Blu-ray drive. Remove the CD, DVD, or Blu-ray drive from Windows Device Manager Your disk drive can adjust various properties of the laser and disk rotation to match the properties of the disk, but it might not be able to find a match with some batches of recordable media.You are trying to use a disk that has already been closed (write-protected) in the previous write or burn process.You are trying to use the wrong type of disk that is not compatible with the optical drive on your computer.Some reasons why the disk you may be using is not working: Try different brands of CD-R, CD-RW, DVD-R, DVD-RW, BD-R, or BD-RW disks as they are supported by most recordable drives. There are many different brands and types of recordable, some perform better than others. ![]() It is essential to check the disk that you are using to write or burn for storing your files. If the disk drive is not listed, see the Dell knowledge base article Optical Drive is not recognized in Windows.If the disk drive is recognized, go to the next step.In the Run dialog box, type devmgmt.msc then press the Enter key.Press the Windows + R to open the Run dialog box.Verify that the optical disk drive is recognized in Windows Device Manager Restore your computer to factory defaults.Write/Burn a disk using the Windows integrated burning engine.Update or reinstall the Dell provided recording software.Install the latest BIOS update on your computer.Run the Windows Hardware Troubleshooter.Remove the CD, DVD, or Blu-ray drive from Windows Device Manager.Verify that the optical disk drive is recognized in Windows Device Manager.If the issue is not resolved, go to the next troubleshooting step. Try different brands of recordable (R) or rewritable (RW) disk.Ĭlick on the troubleshooting steps below for more instructions.See the User Manual of the disk recording software that you are using. ![]()
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